Operations Coordinator

Does the thought of preparing kids to solve the world’s greatest problems excite and empower you? Do you want to be with an organization where your knowledge and skills will help increase school engagement and student success, and extend our global reach? Do you want to be on a team that crafts opportunities and provides life changing experiences for students?

These opportunities are as strong and dynamic as ever, as FIRST^® creates the people who will change the world – today and tomorrow!

What We Offer
We promise a fast-paced, exciting, and rewarding environment where you will be part of a team that cares about each other and thrives on each other’s successes. As a Great Place to Work® certified company, you’ll feel good about the future of the world after doing hard work with the talented people at FIRST® and will have a front row seat to our life-changing programs.

Our extensive benefits package is highly competitive and includes:

• Healthcare Insurance
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance 
• Supplemental life insurance
• Voluntary accident and legal plans
• Income Protection Insurances (STD & LTD)
• Flexible Work Schedule
• Hybrid Work Model
• 160 PTO hours for FT employees 
• 14 paid holidays per calendar year (one is a floating holiday)
  • Paid July 4th Week Holiday Closure 
• 40 hours paid sick leave per calendar year
• One paid volunteer day per anniversary year
• Maternity and Parental Leave
• 401K Retirement Savings Plan (with employer match)
• Medical and dependent pre-tax flex plans
• Employee Assistance Program (EAP)

The salary range for this position is $43,575 - $48,762. New hires typically start within this range based on their qualifications, experience, and considerations of internal equity.

Who You Are
You thrive on providing exceptional customer service to both internal and external customers. Our ideal candidate will maintain a high degree of tact, diplomacy, and accuracy while handling multiple competing demands, providing high-quality customer service, and promoting the FIRST ethos of Gracious Professionalism®.

FIRST headquarters is in Manchester, New Hampshire, and we seek candidates based in New England or willing to relocate to New England. Although this role will have the flexibility to work remote, we are looking for candidates who can easily and frequently travel by car to our headquarters during competition season or as needed for in-person events.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

What You Will Do
You will maintain a knowledge base, verifying information against source documents, and coordinating team and project management services across FIRST programs. Additionally, you will: 

• Coordinate customer issue resolution by clarifying needs, researching answers, implementing solutions, and escalating complex issues as needed.
• Assist with navigation and technical issues related to FIRST websites and registration systems.
• Maintain accurate customer and account data by compiling, verifying, and updating information from multiple sources, ensuring consistency across systems.
• Organize and tag documents and resources in a knowledge base to improve findability.
• Collaborate with stakeholders, service teams, and subject matter experts to develop and maintain content, features, and services.
• Support team and youth participation growth through outreach activities such as outbound recruitment calls and customer engagement initiatives.
• Contribute to special projects, process improvements, and cross-functional initiatives.
• Follow organizational policies, procedures, and confidentiality requirements.
• Perform other duties as assigned to support organizational goals and create capacity across teams.

What We Expect
We are seeking candidates with the following knowledge, skills, and experience:

• HS diploma or GED and a minimum of 2 years directly related experience.
• Ability to coordinate and prioritize tasks associated with multiple competing projects with varying deadlines.
• High attention to detail.
• Proficient in Microsoft Office 365 including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Experience with Filemaker/MySQL, Ektron/Drouple CMS, MyDBR Reporting system, and Web 2.0 Software/Technologies preferred.

Commitment to FIRST® Core Values

Discovery: We explore new skills and ideas.
Innovation: We use creativity and persistence to solve problems.
Impact:  We apply what we learn to improve our world.
Inclusion: We respect each other and embrace our differences.
Teamwork: We are stronger when we work together.
Fun: We enjoy and celebrate what we do!

Thriving on our core values, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

By submitting my application, I certify that the information provided is true and complete to the best of my knowledge. I understand that any false statements or omissions may result in disqualification from employment or, if employed, termination.

I acknowledge that FIRST may conduct a comprehensive background check as part of the hiring process. This may include, but is not limited to, verification of my employment history, education, professional credentials, employment references, and a review of prior involvement with FIRST in an employment or volunteer capacity.

I further acknowledge that if I receive a conditional offer of employment, my employment status remains contingent upon the results of a criminal records check, and that the findings may affect my eligibility for employment. Additionally, for certain positions where job responsibilities warrant it, FIRST may conduct a credit check as part of the background screening process, in compliance with applicable laws.

FIRST takes your privacy seriously, and we are dedicated to protecting the confidentiality of your personal data. If you apply for a position at FIRST, we will collect, process, and store your personal data, such as your name, contact information, and application materials, to comply with our regulatory and legal obligations. FIRST will retain employment records, including employment applications, in accordance with applicable federal and state laws.